Warranty
This particular item is accompanied by a warranty period of 36 months. This warranty covers any defects in manufacturing or workmanship that may arise during this time. However, it is important to note that the warranty only applies to furniture that is used under normal household conditions.
There are certain situations in which this limited warranty does not apply. These include normal wear and tear that occurs over extended use, small cuts, scratches, or damages caused by improper cleaning methods or accidents, damage resulting from incorrect installation or assembly by the customer, and products that have been stored, assembled, or installed incorrectly, used inappropriately, or cleaned with the wrong methods or products. For example, upholstery furniture may lighten over time if exposed to direct sunlight.
Other situations not covered by the warranty include cracks that develop due to product displacement, decaying of wood caused by consistent exposure to water, contraction and expansion of solid wood due to seasonal climate variations (which is a natural characteristic of wood), joint lines, wood grains, or other issues related to the natural characteristics of wood, seasonal splits or joints opening in solid wood furniture (limited to the warranty period from the time of purchase), and upholstery fabrics such as seat covers, which do not have a warranty. The warranty only applies to the frame and mechanisms, if any, of upholstery products.
Additionally, non-standard dry-cleaning procedures or the use of harsh chemicals are not covered by the warranty, and industry standards accept a certain level of unevenness (up to 5 mm) due to differences in floor and surface levels, which is not covered.
If you encounter any issues, please raise a ticket through our Help Centre, and we will address your concerns as soon as possible.
There are certain situations in which this limited warranty does not apply. These include normal wear and tear that occurs over extended use, small cuts, scratches, or damages caused by improper cleaning methods or accidents, damage resulting from incorrect installation or assembly by the customer, and products that have been stored, assembled, or installed incorrectly, used inappropriately, or cleaned with the wrong methods or products. For example, upholstery furniture may lighten over time if exposed to direct sunlight.
Other situations not covered by the warranty include cracks that develop due to product displacement, decaying of wood caused by consistent exposure to water, contraction and expansion of solid wood due to seasonal climate variations (which is a natural characteristic of wood), joint lines, wood grains, or other issues related to the natural characteristics of wood, seasonal splits or joints opening in solid wood furniture (limited to the warranty period from the time of purchase), and upholstery fabrics such as seat covers, which do not have a warranty. The warranty only applies to the frame and mechanisms, if any, of upholstery products.
Additionally, non-standard dry-cleaning procedures or the use of harsh chemicals are not covered by the warranty, and industry standards accept a certain level of unevenness (up to 5 mm) due to differences in floor and surface levels, which is not covered.
If you encounter any issues, please raise a ticket through our Help Centre, and we will address your concerns as soon as possible.